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Module 3: The Client Insider™
This module has been developed to help you develop incredible skills in learning. DCCA genuinely hopes to Help build an army of insightful skilled workers who have a vested interest in protecting the integrity of the sector themselves. We hope to empower support workers to speak up, and make a difference for the disability community. At the most vulnerable end of the spectrum this community needs strong, independent, bold ethical workers who understand that their voice matters and they can be part of the culture change.We brainstormed how to achieve this and decided to write a module on learning!! I know this probably sounds crazy….. Please …. bear with me.
The job of the disability support worker is one that requires you to be an expert in learning about people so you can tailor your services and bring all the good stuff like helping a participant chase their goals, dreams and aspirations! If you can learn exactly what makes your participants tick, you can offer services with a sense of connectedness, and support and bring happiness to everyone you work with. And part of that is getting into the nitty gritty of how well you learn and what are the ways that you can improve those skills so you can be an industry standout! That's why this little section is so relevant. Because being a good learner is paramount. This is how you become an expert in your field. This is how you will be able to turn your support worker journey into a business! By transforming yourself into an incredible student not only throughout this course but continuously throughout your career!
We talk about what it actually takes to be a good learner and begin to look at what some of the barriers to our learning might be.
-Module Features-
Your Clients Feel Heard.
Most workers implement “what they think” should work, without respect to what the participant's wishes are. This can ruin long term relationships and service to clients that need it most.
Implement Gold Nuggets
When you listen to your clients you learn what they actually need. With this you can implement the gold service nuggets. We help you learn this process.
Avoid The Trip Up Effect.
Avoid tripping up from not knowing how to gain insight to your clients. This is an overlooked but highly necessary topic to dive deep into.
What you get:
Video: Step-By-Step Module Presentation With DCCA Director Amy Gray
PDF: Module Slides
Community: Access To The Disability Hub™ Community Group.
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Module 5: The Quote Qualifier™
Knowing how to quote appropriately, without getting tied into knots & Not to do's.
Module 5: The Impact Interview™
Meeting and Greeting your potential participants for the first time can be extremely daunting and make or break the relationship. This module covers the things to look out for.
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