Last updated: 14/11/2025
Welcome to DC Crew. By accessing our website, using our services, or engaging with our team, you agree to the following Terms & Conditions. We keep things simple, transparent, and respectful — just how we work.
1. Who We Are
DC Crew Support Co. (“DC Crew”, “we”, “us”, “our”) provides disability support services for NDIS participants who are self-managed or plan-managed. We are based in Australia and operate in line with the NDIS Code of Conduct, the NDIS Practice Standards (as relevant to unregistered providers), and Australian Consumer Law.
2. Using Our Website
When you use our website, you agree to:
- Use it for lawful purposes
- Not interfere with or damage the site
- Not attempt to access data or systems without permission
All content on this site (text, images, branding, design, logo) remains the property of DC Crew unless otherwise stated. You may not copy or reproduce it without written permission.
3. Our Services
We provide support services based on availability, suitability, and alignment with a participant’s goals and needs. All services:
- Are delivered in a safe, respectful, rights-based manner
- Follow participant choice and control
- Do not include restrictive practices
- Require accurate information from the participant or nominee to deliver safely
Service availability is not guaranteed and may change depending on staff capacity, risk, or suitability.
4. Bookings, Cancellations & Changes
We follow standard NDIS cancellation expectations and fair use principles.
4.1 Participant-Initiated Cancellations
To cancel or reschedule a shift, please notify us as soon as possible. Short-notice cancellations may incur a charge in line with your signed Service Agreement.
4.2 Provider-Initiated Changes
We may reschedule or cancel a shift if:
- A worker is sick
- A worker becomes unavailable last-minute
- There are safety concerns
- Environmental/household risks are present
We will always notify you and offer alternatives where possible.
5. Safety & Environment
We have a duty of care to provide safe work conditions for our staff. Services may be paused or changed if:
- The work environment is unsafe
- Aggressive behaviour is present
- There is risk of harm
- Legal or compliance issues arise
We will communicate openly and work with you to resolve issues where possible.
6. Conduct & Respect
DC Crew maintains a zero-tolerance stance on:
- Violence or threats
- Abuse (verbal, physical, psychological)
- Discrimination
- Harassment
- Bullying
Workers have the right to leave immediately if they feel unsafe.
Participants and workers are expected to communicate respectfully, follow boundaries, and engage in the service relationship in good faith.
7. Fees, Invoicing & Payment
- Fees are charged in line with the NDIS Price Guide (or agreed price for non-NDIS services).
- Plan-managed participants: invoices are sent to the plan manager.
- Self-managed participants: payment is due within the timeframe listed on the invoice.
- Late or unpaid invoices may result in paused services until resolved.
8. Service Agreements
Before starting supports, participants sign a Service Agreement outlining:
- Services provided
- Rights & responsibilities
- Cancellation terms
- Fees
- Start dates
- Communication expectations
Your Service Agreement takes precedence over this Terms & Conditions page where details differ.
9. Privacy & Confidentiality
Your privacy is extremely important to us.
We protect your personal information in line with Australian Privacy Law.
Please see our full Privacy Policy for:
- What information we collect
- How we use it
- How we store it
- Your rights
- How to request access or corrections
Link: /privacy-policy/
10. Website Information Accuracy
We do our best to keep all information on this site updated and accurate. However, we cannot guarantee:
- That every detail is current at all times
- That service availability or pricing will remain unchanged
We may update our website, policies, or services without prior notice.
11. Limitation of Liability
To the fullest extent permitted by law:
- DC Crew is not liable for any indirect, incidental, or consequential damages arising from use of this site or our services.
- We do not guarantee uninterrupted access to the website.
Nothing in these terms limits your rights under Australian Consumer Law.
12. Changes to These Terms
We may update these Terms & Conditions as needed. The latest version will always be available on this page.
13. Contact Us
If you have questions, feedback, or concerns regarding these Terms & Conditions, please contact us:
DC Crew Support Co.
📧 Email: dccacrew@gmail.com
🌐 Website: dccrewaus.com